Privacy Policy

Terms and Conditions

Please read these terms carefully before using our website or purchasing from our online store. By accessing the site or using our services, you agree to be bound by the following terms:

1. Definitions

• Online Store: The digital platform owned by [Store Name], specializing in the sale of cameras, computers, POS systems, iPads, and storage accessories.
• Customer: Any person browsing the website or purchasing a product through the store.
• Products: All devices and accessories offered for sale in the store.

1. General Policies

• All displayed prices include VAT (15%).
• We reserve the right to change prices or policies without prior notice, while maintaining the rights of customers who have completed their purchases.

1. Shipping and Delivery

• Orders are shipped within 1–3 business days.
• Delivery is handled by authorized shipping companies and takes between 2 to 7 business days.
• Customers are responsible for providing accurate addresses and updating their contact details.

1. Payment

• We offer several secure payment options including: MADA, Visa, MasterCard, and Apple Pay.
• Orders are only confirmed after full payment is received.

1. Warranty and Maintenance

• All original products are covered by an authorized warranty from the agent or manufacturer for no less than one year (unless stated otherwise).
• Warranty covers manufacturing defects only and does not cover damage due to misuse, breakage, liquid exposure, or unauthorized opening/modification.

1. Returns and Exchanges

• Customers may request a return or exchange within 7 days of receiving the product, provided that:
  • The item is unused.
  • It is in its original condition with packaging and invoice.
• The return policy does not apply to:
  • Opened or activated devices.
  • Storage accessories after unsealing.
  • POS systems registered or customized for a specific business.

1. Acceptable Use

• Our products must not be used for any illegal activities or in violation of Saudi regulations.
• We reserve the right to reject or cancel any order we suspect is in breach of these terms.

1. Privacy and Data Protection

• We respect your privacy and handle your data in accordance with Saudi data protection laws.
• We do not sell or share your data with any third party without your explicit consent, except our trusted shipping and payment partners.

1. Disclaimer

• We strive to provide accurate information, but we do not guarantee the content is error-free.
• Product usage is the user’s responsibility, and customers should ensure suitability for their intended use.

1. Governing Law

• These terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.
• In the event of a dispute, resolution will be sought through the competent judicial authorities within the Kingdom.

1. Contact Us

For inquiries, technical support, or order tracking:

• Email: [Enter Email]
• Hotline: [Enter Number]
• Working Hours: Sunday to Thursday – 9:00 AM to 5:00 PM

At Watchly, we are committed to protecting your privacy and personal data in accordance with the laws and regulations of the Kingdom of Saudi Arabia, especially the Personal Data Protection Law issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).

1. Information We Collect

When you use our store or interact with us, we may collect the following information:

• Identity Information: Full name, ID/Iqama number (when required).
• Contact Information: Mobile number, email address, shipping and billing address.
• Payment Information: Electronic payment cards or accounts (we do not store full card information; all transactions are encrypted through licensed payment gateways).
• Device Information: IP address, browser type, and operating system for security and optimization purposes.
• Business Activity Information: When requesting accounting or POS systems, we collect relevant business details (trade name, commercial registration number, and location).

1. How We Use the Information

We use the collected information for the following purposes:

• Processing orders and handling payments.
• Delivering products to customers.
• Providing technical support and customer service.
• Sending notifications about promotions and new products (with prior consent).
• Enhancing user experience and analyzing website performance.
• Managing licenses and maintenance of accounting and POS systems.

1. Data Sharing

We share your data only with trusted and essential parties necessary for service delivery, such as:

• Shipping Companies: For order delivery.
• Payment Gateway Providers: For processing payments.
• Software Service Providers: When activating licenses for accounting or POS systems.

We do not sell or share your data with unauthorized third parties.

1. Data Security

• We follow advanced security protocols (SSL/TLS, database encryption, firewalls).
• Access to data is granted only to authorized personnel based on the principle of "least privilege."
• We retain data only for the duration necessary to provide our services or as required by law.

1. Customer Rights

According to the Saudi Personal Data Protection Law, you have the right to:

• Access your personal data held by us.
• Request correction or updates to your data.
• Request deletion of your data (unless legally required to retain it).
• Withdraw consent for using your data for marketing purposes.

You may exercise these rights by contacting us via the email provided below.

1. Cookies

We use cookies to enhance browsing experience, provide personalized content, and analyze performance. You can disable cookies at any time through your browser settings.

1. Policy Changes

We reserve the right to update or modify this policy at any time. Users will be notified via email or a notice on the website in case of any significant changes.

1. Contact Us

If you have any inquiries regarding this privacy policy or wish to exercise any of your rights, you may contact us through:

• Email: [Enter Email]
• Phone: [Enter Number]
• Working Hours: Sunday to Thursday – 9:00 AM to 5:00 PM

First: Shipping and Delivery

1. Delivery Coverage
   We deliver to all cities and regions within the Kingdom of Saudi Arabia.
2. Shipping Timeframe
   • Orders are shipped within 1 to 3 business days from order confirmation.
   • Delivery takes 2 to 7 business days, depending on the customer’s location and the shipping company.
3. Shipping Costs
   • Shipping fees are calculated at checkout and clearly displayed before payment.
   • Free shipping is available for orders exceeding [specify amount, e.g., SAR 500].
4. Important Notes
   • Please ensure the accuracy of your shipping address and phone number to avoid delays.
   • If delivery fails due to an incorrect address or no response, the customer will bear the additional shipping charges.

Second: Return and Exchange Policy

We comply with the regulations of the Ministry of Commerce and the Consumer Protection Authority in Saudi Arabia regarding returns and exchanges, under the following conditions:

1. Return Period
   Products may be returned or exchanged within 7 days from the date of receipt, provided the item is:
   • Unused.
   • In its original condition.
   • In its unopened original packaging.
   • Accompanied by the original invoice.
2. Non-returnable Products
   • Products that have been opened or used.
   • Software and accessories that have been unsealed.
   • Products containing stored data (such as cameras or computers) that have not been wiped.
3. Eligible Return/Exchange Cases
   • Received product is damaged or defective.
   • Received product differs from the one ordered.
   • Manufacturing defect covered under warranty.
4. Return Process
   • Contact us via [email / customer service number / website form] to submit a return request.
   • A shipping company will be dispatched to collect the product after condition verification.
   • Once the product is received and inspected, the refund will be issued through the original payment method within 14 business days.
5. Warranty
   • All electronic devices are covered by the manufacturer's warranty for [1 or 2 years depending on the product type].
   • Warranty covers manufacturing defects only and does not include damage caused by misuse, breakage, or liquid exposure.

Contact Us

• Phone: [Enter Number]
• Email: [Enter Email]
• Working Hours: Sunday to Thursday, 9:00 AM – 5:00 PM

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.